Answer: As most online goth clothing stores, we accept credit cards, money orders/cashier's checks and paypal. To use one of these options, please choose the regular checkout option (you will be prompted to set up an account with us by entering your name and address). We do *not* accept personal checks or cash.


Question: I am an international customer, how do I find out how much it will cost to ship my goth items to me?

Answer: The easiest and fastest way to see our shipping charges is to register in our store (by entering your name and address) and to go through the checkout. You will see all the shipping options available, along with the prices, on the first page of the checkout. If you have any additional questions about shipping your gothic goodies, you are always welcome to e-mail us, using our 'contact us' form.


Question: I am an international customer and I live in a country where packages get lost/stolen a lot (e.g. Italy, Russia, etc.). Is it possible to insure my beautiful goth clothes in case they get lost or damaged?

Answer: Yes, in most cases it will be possible to insure an international package. However, the only options for which insurance is currently available are international priority and express mail. Regular first class air mail *cannot* be insured or tracked. To insure your package, please choose priority mail or express mail from the menu of available shipping options and put please insure in the comments field when you are placing your order.


Question: How long will it take to receive my items?

Answer: All of our goth clothing and accessories are in stock, ready to be shipped, and we usually ship within two business days of the date on which the payment was received. This means that if you are in the US, your order will arrive to you within two weeks after the payment date,  depending on the shipping option you choose. The most popular shipping option for domestic orders, priority mail, usually takes less than a week to arrive. Domestic parcel post mail, the second most popular option, might take up to two weeks. International orders using first class mail are usually received within two and a half weeks. However, please note that since international orders have to go through your country's postal system, the delivery dates might vary considerably and are not within our control.


Question: I have a really important goth event in three days that I need this item for. Is it possible to expedite the delivery?

Answer: Yes, we offer expedited delivery through USPS Express mail, which usually takes 1 business day for domestic orders and 3 business days for international orders. If you choose this option, your order will be considered urgent and will be shipped the next business day. To use this option, simply choose it at checkout.

Question: I seem to have a problem receiving messages from you, including order updates and/or my lost password. What should I do?

Answer: First and foremost, check your spam filter to make sure that our e-mails did not get caught there. If you still do not see our messages (and this is more likely to happen if you are using AOL), you can always try to contact us using our alternate e-mail address IrisNoirBoutique@gmail.com.


Question: My order status is marked as preparing [Paypal IPN]. What does that mean?

Answer: It means that we are still waiting for your credit card or paypal payment to go through. If you would like to buy the items you checked out, please try paying again or contact us if you are running into technical difficulties doing so and we will try to find a way to resolve the situation. For your convenience, we usually leave the orders marked with preparing [Paypal IPN] in our system for a few hours. However, if the payment is not received after that period of time, these orders are deleted.


Question: Do you have a physical location or are you entirely an online store?

Answer: At the present moment we are an online only store.


Question: I am in the Boston area. Do I have to pay for shipping or can I pick up my gothic clothing items directly from you?

Answer: Although we do not have a physical location as of now, we do occasionally vend at some goth events in Cambridge/Boston area, such as XMortis. You can always pick your item up from us (and even try it on) there. We are pretty flexible when it comes to accommodating our buyers, so other options might be available as well. To arrange a pick up, please use our contact us form.


Question: I see measurements listed in all of your descriptions. Are those the official manufacturers' measurements or the actual measurements of the garments?

Answer: From our experience as an online goth clothing retailer, who have been dealing with companies like Lip Service and Heavy Red for several years, we know that even items made by the same company can run bigger or smaller depending on the line, the material used, etc. The measurements you see in our descriptions, therefore, are the measurements of the actual garment we carry taken by hand. Yes, that's right! We actually measure each size of each style we sell in our boutique. Finally, you say, a site that cares about how the items fit! (Please note that, although our measuring techniques improve your chances of getting clothing that will look good on you, we cannot fully guarantee a perfect fit 100% of the times. As with any online purchase, please use common sense and your best judgement when ordering from us!).


Question: I would like to use your pictures/descriptions/measurements to sell an item that I originally purchased from you. Is it Ok for me to just go ahead without asking your first?

Answer: No, all the pictures and descriptions, including measurements, are the property of Iris Noir Boutique. We understand that it might be convenient for you to use our pictures when reselling your item. However, if you choose to do so, please give us full credit and *under no circumstances* cut out or erase the Iris Noir logo on the pictures. We hope you will respect all the hard work that goes into this site! If you have any further questions about our policy, please contact us using our 'contact us' form.